At Milagros, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy describes the types of information we may collect when you visit our website, use our mobile application, place an order, participate in a loyalty or rewards program, request catering services, communicate with us, or otherwise interact with Milagros. By accessing or using our website, mobile application, or related services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Milagros and the services you use.
Information You Provide to Us
When you place an order, create an account, join a rewards program, submit an inquiry, or otherwise interact with Milagros, we may collect information such as:
Your name
Email address
Phone number
Billing and payment information
Delivery or pickup details
Order and transaction history
Account credentials
Rewards or loyalty program activity
Catering inquiries and event details
Preferences you choose to provide
Feedback, reviews, questions, or other communications you send to us
Information Collected Automatically
When you access our website or mobile application, certain information may be collected automatically. This can include:
Device type
Operating system
IP address
Mobile or device identifiers
Browser information
Pages or features you access
App and website usage information
Time spent on our website or application
Referring or originating website
Diagnostic, performance, and analytics information
Location Information
If you grant permission through your device, the Milagros mobile application may access location information to help provide features such as:
Locating a Milagros restaurant
Improving the ordering and pickup experience
Providing relevant location-based services or promotions
You can manage or disable location permissions through your device settings at any time.
2. How We Use Information
Milagros may use the information we collect to operate our business and provide you with our services, including to:
Process and fulfill food and beverage orders
Handle catering inquiries and requests
Process transactions and payments
Create and maintain customer accounts
Operate loyalty or rewards programs
Provide order confirmations, receipts, and status updates
Respond to questions, requests, or customer service matters
Personalize and improve your experience
Improve our website, mobile application, menu offerings, and services
Communicate with you about products, promotions, rewards, events, or special offers when you have chosen to receive those communications
Send push notifications when enabled on your device
Detect, investigate, and prevent fraudulent or unauthorized activity
Protect the security of our systems, customers, and business
Meet applicable legal, regulatory, accounting, and compliance requirements
Milagros does not sell your personal information to third parties.
3. When We Share Information
We may share certain information with trusted companies that provide services necessary to operate Milagros and deliver our services to you.
These service providers may include:
Payment processing companies
Online ordering platforms
Mobile application providers
Loyalty and rewards providers
Email and text messaging platforms
Delivery providers
Website hosting and technology providers
Analytics services
Customer support and technology vendors
We provide these parties with information reasonably necessary for them to perform services on our behalf. We expect service providers handling personal information to maintain appropriate safeguards for that information.
We may also disclose information when we reasonably believe disclosure is required by law, legal process, or governmental request, or when necessary to protect the rights, safety, security, or property of Milagros, our guests, our employees, or others.
4. Mobile Application Features
If Milagros offers a mobile application, the app may allow customers to:
Place and manage orders
Create or access an account
Save account preferences
View or manage rewards
Receive order-related notifications
Receive promotional or rewards notifications
Make payments through third-party payment providers
Access location-related features
Help us understand and improve application performance through analytics
Push notifications can be turned off at any time through your mobile device settings.
5. Cookies and Similar Technologies
The Milagros website may use cookies, pixels, analytics tools, and similar technologies to help us operate and improve our digital services.
These technologies may be used to:
Remember preferences
Maintain certain website functionality
Understand how visitors use our website
Analyze website traffic and performance
Improve the overall browsing experience
Support relevant marketing and communications
Most browsers allow you to manage or disable cookies through browser settings. Disabling certain cookies may affect the availability or functionality of some portions of our website.
6. Protecting Your Information
Milagros uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no website, mobile application, electronic transmission, or storage system can be guaranteed to be completely secure. While we work to safeguard the information entrusted to us, we cannot guarantee absolute security.
7. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
Complete and document transactions
Maintain customer accounts and rewards information
Provide requested services
Meet legal, accounting, and tax requirements
Resolve disputes
Prevent fraud or misuse
Enforce our agreements and policies
When personal information is no longer reasonably required, we may delete, de-identify, or anonymize it in accordance with our applicable practices and legal obligations.
8. Your Choices and Privacy Rights
Depending on where you live and applicable law, you may have certain rights concerning your personal information. These rights may include the ability to:
Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Manage certain account or communication preferences
Opt out of promotional communications
You can unsubscribe from promotional emails by following the unsubscribe instructions included in those messages.
You may also opt out of certain text messages or push notifications using the instructions provided with those communications or through your device settings.
Certain transactional communications, such as order confirmations, receipts, or important account-related notices, may still be sent when necessary to provide a service you requested.
9. Children's Privacy
Milagros' website, mobile application, and services are intended for a general audience and are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected inappropriately, we will take reasonable steps to remove that information.
10. Third-Party Websites and Services
Our website, mobile application, emails, or other digital services may contain links to websites, platforms, or services operated by third parties.
Milagros does not control and is not responsible for the privacy, security, or content practices of those third parties. Information you provide directly to a third-party service is subject to that company's privacy practices.
We encourage you to review the applicable privacy policies of third-party services before providing personal information to them.
11. Updates to This Privacy Policy
We may revise this Privacy Policy periodically as our services, technology, business practices, or legal obligations change.
When the policy is updated, we will revise the Effective Date shown at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how Milagros handles personal information.
Your continued use of our website, mobile application, or services following an update will be subject to the revised Privacy Policy to the extent permitted by applicable law.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or Milagros' privacy practices, please contact us:
Milagros
970 West 800 North
Orem, UT 84057
Phone: (801) 655-1555